For the trade
How it works
Seven steps from your brief to a dispatched order. Nothing goes into production on an assumed approval.
- 1
You raise the brief
Product, artwork, quantity, required date, decoration and delivery. Your end client is recorded as a protected account against your business at this point.
- 2
We review manufacturability, price and timing
We check the artwork against the process, confirm capacity, and tell you if something in the brief won't work before it costs you anything.
- 3
We issue a quote and a digital mock-up
Net pricing ex GST, production time, freight treatment and the mockup for your client — under your brand if you prefer.
- 4
You obtain your client's approval
Then sign the mockup off in your portal. We hold until you do — nothing goes into production on a verbal or an assumed approval.
- 5
Production begins
After your approval in the portal, commercial acceptance and any required payment — by card at approval, or on invoice once your account is on terms. Production time starts here.
- 6
We manufacture, decorate and quality-check
Against the approved mock-up and the product's quality checklist.
- 7
We dispatch to your instructions
Neutral packaging and blind shipping where practical, to one address or several.
Production time
Production time is confirmed in writing on every quote. It begins after approved artwork, commercial acceptance and any required payment — not at the date of enquiry.
Quotes, GST and freight
Quotes are net to you, ex GST, and state their own validity period, freight treatment and payment terms. A submitted brief creates a job for review — it is not an accepted order until we confirm it in writing.
Your client stays your client
The relationship-protection policy, applied to every brief you raise.
- You retain ownership of the client relationship you introduce.
- We will not independently solicit a protected client of yours.
- We communicate through you unless you authorise direct contact.
- Your pricing, artwork and project information remain confidential.
- Neutral packaging and blind shipping are available where operationally practical.
- We identify and resolve potential account conflicts before quoting.
- Protection applies to identifiable opportunities and accounts recorded through the trade process.
- Existing direct Salt and Wattle accounts remain ours unless another arrangement is agreed.
Every brief you submit records your account, your end client, the project and the date of introduction. That record is what protection means operationally — an opportunity you haven't recorded isn't one we can identify.
Larger quantities
If a successful design later requires a substantially larger production run, we can assess local and offshore production options.
The production method, origin, specification, lead time and pricing are quoted separately. We will not describe an offshore product as identical to the local one until samples and specifications have been approved.